Achieving total quality : integrating business strategy and customer needs /
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| Format: | Book |
| Language: | English |
| Published: |
White Plains, N.Y. :
Quality Resources,
c1993.
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| Subjects: |
| Physical Description: | xii, 242 p. : ill. ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 233-236) and index. |
| ISBN: | 0527917249 (acid-free paper) |