Measuring the critical factors of total quality management : developing an objective method for TQM programme assessment through the application of an emprirically-derived conceptual model and scoring system : submitted for the degree of Doctor of Philosophy, Department of Management and Administration, University of Bradford /
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| Format: | Book |
| Language: | English |
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London :
University of Bradford,
1993.
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| Physical Description: | xvi, [482] leaves : ill. ; 30 cm. |
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