Table of Contents:
  • Towards the electronic library? / Charles Oppenheim
  • The role of the special librarian in the electronic era / Alison Scammell
  • Analysing the organisation's information needs / Peter Gillman
  • The subject approach to managing information / Alan Gilchrist
  • Resourcing the information centre / Jim Basker
  • Understanding end-users / David Nicholas
  • Knowledge management / Marcus Speh
  • The internet / George McMurdo
  • Information technology in the information centre / Phil Bradley
  • The enquiry service / Tracy Griffin
  • Serials management / Lyndsay Rees-Jones
  • Records management / David Haynes
  • Dissemination of information / Stella Trench
  • Copyright / Graham Cornish
  • Data protection and the information manager / J. Eric Davies
  • Liability for information provision / Phil Sykes
  • Managing people / Susan Hill
  • Marketing the information service / Bridget Batchelor
  • Towards the electronic library? / Charles Oppenheim
  • Case studies.