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Risk issues and crisis management : a casebook of best practice /

Main Author: Regester, Michael.
Other Authors: Larkin, Judy.
Format: Book
Language:English
Published: London ; Sterling, VA : Kogan Page, 2005.
Edition:3rd ed.
Series:PR in practice series
Subjects:
Issues management.
Social responsibility of business.
Crisis management.
Electronic books.
Gestion par problèmes.
Entreprises > Responsabilité sociale.
Gestion de crise.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
Table of Contents:
  • 1: Risk issues management
  • Outside-in thinking
  • Issues management defined
  • Planning an issues management programme
  • an issues management model
  • CSR: the new moral code for doing business
  • An issue ignored is a crisis ensured
  • Implementing an issues management programme
  • 2: Crisis management
  • So it hits the fan
  • now what?
  • Perception is the reality
  • The media in crisis situations
  • The legal perspective
  • Planning for the unexpected
  • Crisis communications management.

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