| Item Description: | Includes bibliographical references (p. [393]-405) and index.
Partial contents: The productivity puzzle -- The evidence -- What computers do -- Theproductivity paradox -- Excuses -- Reasons -- What's wrong with them --Software design, development, and deployment -- Hype and brokenpromises: or, why do we love them still? -- The track record so far --User-centered design -- Here's how -- User-centered design methods --User-centered development -- User-centered deployment: or, what to usethem for and how -- Fantasy business systems -- Life, love, andintellect. |
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