Table of Contents: Getting what you deserve :

Main Author:	Goldhawk, Dale.
Format:	Book
Language:	English
Published:	Toronto, Ont. : Dundurn Group, ©2003.
Subjects:	Goldhawk, Dale. Consumer protection > Canada. Consommateurs > Protection > Canada. BUSINESS & ECONOMICS > Consumer Behavior. BUSINESS & ECONOMICS > Commercial Policy. Canada.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=121077

Table of Contents:

Prologue; 1. Step One; 2. Berating the Bureaucrats; 3. Bad Guys Dancing; 4. Cut to the Chase; 5. Bring to a Boil; 6. Striking Out; 7. Show Us the Money; 8. Bring the Dog; 9. Banking on Insurance; 10. Unforgettable; 11. Making a Difference; Epilogue.