Maintaining & evolving successful commercial Web sites : managing change, content, customer relationships, and site measurement /

Main Author: Friedlein, Ashley.
Format: Book
Language:English
Published: Amsterdam ; Boston : Morgan Kaufmann Publishers, 2003.
Subjects:
Online Access:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=240300
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240 1 0 |a Maintaining and evolving successful commercial Web sites 
245 1 0 |a Maintaining & evolving successful commercial Web sites :  |b managing change, content, customer relationships, and site measurement /  |c Ashley Friedlein. 
246 3 |a Maintaining and evolving successful commercial Web sites 
260 |a Amsterdam ;  |b Morgan Kaufmann Publishers,  |c 2003.  |a Boston : 
300 |a 1 online resource (xxiii, 418 pages) :  |b illustrations 
504 |a Includes bibliographical references and index. 
505 0 |a Reviewing and reporting progress -- Procedures for managing site updates -- Introducing content management -- Content management in action : a practical example -- Key concepts and building blocks -- Content management systems (CMS) -- Tackling a content management project -- A CRM primer -- Understanding your users -- Personalization -- Community -- Customer service -- The promises and challenges of web site measurement -- The evolution of e-intelligence -- Measurement approaches and techniques -- Reporting and analysis -- How to improve a web site -- Tackling a web site measurement project. 
650 0 |a Web sites  |x Management. 
650 4 |a Web sites  |x Management. 
650 7 |a BUSINESS & ECONOMICS  |x International  |x Marketing. 
650 7 |a BUSINESS & ECONOMICS  |x Marketing  |x Multilevel. 
650 7 |a BUSINESS & ECONOMICS  |x Exports & Imports. 
650 7 |a Web sites  |x Management. 
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