Table of Contents:
  • ""Contents""; ""Preface""; ""Acknowledgments""; ""PART ONE: INTRODUCTION""; ""Introducing the Topic""; ""PART TWO: THE CHANGING ENVIRONMENT""; ""The Civil Service Culture and Administrative Reform""; ""The Marketization of the State: Citizens, Consumers, and the Emergence of the Public Market""; ""Globalization, Nation States, and the Civil Service""; ""PART THREE: THE POLITICAL PROCESS AND GOVERNANCE""; ""Politicians, Public Servants, and Public Management: Getting Government Right""; ""Policy Advice and the Public Service""
  • ""Accountability and Administrative Reform: Toward Convergence and Beyond""""PART FOUR: PUBLIC MANAGEMENT AND THE REFORM OF GOVERNANCE""; ""Management Techniques for the Public Sector: Pulpit and Practice""; ""Quality Management in Public Organizations: Prospects and Dilemmas""; ""Public Sector Innovation: The Implications of New Forms of Organization and Work""; ""The Public Service, the Changing State, and Governance""; ""PART FIVE: CONCLUSION""; ""Looking Ahead""