Trust or consequences : build trust today or lose your market tomorrow /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York :
American Management Association,
©2004.
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| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=148997 |
Table of Contents:
- Trust trends
- More than a nice-sounding word
- The damage done
- Fix it before it breaks
- If you can't do it, please say so
- The human touch
- Humility
- Speed, truth, and other good ways to respond to bad times
- Tough trust decisions
- The media
- Great acts of trust
- Acts of distrust
- The ten commandments of organizational trust.