Table of Contents: The first-time manager /

Main Author:	Belker, Loren B.
Other Authors:	Topchik, Gary S.
Format:	Book
Language:	English
Published:	New York, N.Y. : AMACOM, ©2005.
Edition:	5th ed.
Subjects:	Supervision of employees. Office management. BUSINESS & ECONOMICS > Workplace Culture. BUSINESS & ECONOMICS > Human Resources & Personnel Management.
Online Access:	http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=125964

Table of Contents:

Preface; Acknowledgments; Introduction; 1 The Road to Management; 2 Starting Out; 3 Building Trust and Confidence; 4 Show Your Appreciation; 5 Being an Active Listener; 6 The New Manager's Job and Pitfalls to Avoid; 7 Dealing with Your Superiors; 8 Choosing a Managerial Style of Your Own; 9 Building Team Spirit; 10 Managing Problem Employees; 11 Hiring and Interviewing; 12 Training Team Members; 13 Managing Change Dealing with Resistance; 14 Disciplining the Employee; 15 Oh My God I Can't Fire Anyone; 16 Having a Legal Awareness; 17 No Secrets; 18 The Human Resources Department.