Business performance measurement : theory and practice /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
Cambridge :
Cambridge University Press,
2002.
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| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=112576 |
Table of Contents:
- pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley
- Measuring performance : the marketing perspective / Bruce Clark
- Measuring performance : the operations perspective / Andy Neely and Rob Austin
- Finding performance : the new discipline in management / Marshall W. Meyer
- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske
- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell
- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey
- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel
- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely
- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson
- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner
- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely.
- pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others]
- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki
- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman
- Redefining government performance / Ken Ogata and Rich Goodkey
- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt
- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar
- Measuring innovation performance / Riitta Katila
- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey
- Measuring eBusiness performance / Andy Neely [and others].