The accidental manager : get the skills you need to excel in your new career /

Main Author: Topchik, Gary S.
Format: Book
Language:English
Published: New York : AMACOM, American Management Association, ©2004.
Subjects:
Online Access:http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=100163
Table of Contents:
  • You are an accidental manager (that's okay)
  • The all-time worst manager list
  • The key to success : "doing nothing"
  • The platinum skill of developing your team members
  • The platinum skill of active listening
  • The platinum skill of giving the receiving feedback
  • The platinum skill of creating a motivational climate
  • How organizations can turn accidental managers into successful ones.