Getting to resolution : turning conflict into collaboration /
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| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Berrett-Koehler Publishers,
1998.
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| Subjects: | |
| Online Access: | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=41531 |
Table of Contents:
- pt. I. The Value of Resolution. Ch. 1. Resolution: Getting Beyond Conflict, Compromise, and Settlement. Ch. 2. The Many Costs of Conflict
- pt. II. A Better Way of Resolving Conflict. Ch. 3. Two Brothers: A Story of Resolution. Ch. 4. A Road Map for Resolving Conflict: The Resolution Model
- pt. III. New Thinking That Fosters Resolution: Ten Principles. Ch. 5. Principle 1: Believing in Abundance. Ch. 6. Principle 2: Using Resources Efficiently. Ch. 7. Principle 3: Being Creative. Ch. 8. Principle 4: Fostering Resolution. Ch. 9. Principle 5: Becoming Vulnerable. Ch. 10. Principle 6: Forming Long-Term Collaborations. Ch. 11. Principle 7: Relying on Feelings and Intuition. Ch. 12. Principle 8: Disclosing Information and Feelings. Ch. 13. Principle 9: Learning Throughout the Resolution Process. Ch. 14. Principle 10: Becoming ResponseAble
- pt. IV. The Resolution Model in Practice: A Step-by-Step Guide. Ch. 15. Step 1: The Attitude of Resolution. Ch. 16. Step 2: Telling Your Story. Ch. 17. Step 3: Listening for a Preliminary Vision of Resolution. Ch. 18. Step 4: Getting Current and Complete. Ch. 19. Step 5: Reaching Agreement in Principle. Ch. 20. Step 6: Crafting the New Agreement. Ch. 21. Step 7: Resolution. Ch. 22. How the Resolution Model Applies the Principles. Ch. 23. Benefits and Uses of the Resolution Model
- pt. V. When You Need Professional Help. Ch. 24. Using the Power of the Legal System. Ch. 25. Choosing a Professional: The Resolutionary
- pt. VI. The Power of Resolution. Ch. 26. Practicing Resolution in Your Everyday Life.