Table of Contents:
  • I: Design
  • 1. Mapping out the creative process and work design approach
  • Major approaches in the study of the creative process
  • Stages of the virtual team creative process model
  • Work design approaches used during the creative process
  • Assessment tool: appraising the creative process and work design approach
  • 2. Choosing an appropriate leadership structure
  • Virtual team leadership structures
  • Assessment tool: choosing an appropriate leadership structure
  • II: Climate
  • 3. Building task and interpersonal connection
  • The pitfalls in building connection
  • Connection and virtual team effectiveness
  • Connection and virtual team creativity
  • Assessment tool: gauging the level of task and interpersonal connection
  • 4. Developing appropriate team member and management conditions and competencies
  • Team member and management conditions
  • Assessment tool: understanding the appropriate team member and management conditions
  • Team member and management competencies
  • Assessment tool: analyzing personal strengths and gaps in team member and management competencies
  • III: Resources
  • 5. Selecting appropriate communication tools to support the team's creative process
  • The challenges in communication for virtual teams
  • The dimensions of time and place
  • The dimensions of social presence and information richness
  • Communication tools available for collaborative and creative work
  • Specific tools used during stages of the creative process
  • Criteria for selecting appropriate communication tools
  • Assessment tool: constructing a communication plan to support the team's creative process
  • 6. Pulling together a creativity toolbox: creativity techniques and software tools
  • Creativity techniques
  • Creativity software tools
  • Tool: pulling together your team's creative toolbox
  • IV: Norms and protocols
  • 7. Establishing appropriate norms and protocols
  • Communication behavior norms
  • Tool: developing an agreed-on set of communication behavior norms
  • Project and task management norms
  • Tool: developing an agreed-on set of project and task management norms
  • V: Continual assessment and learning
  • 8. Lessons learned and final assessment
  • Lessons learned
  • Final assessment and team action plan
  • Why you need creativity.