Description: Electronic customer relationship management

Corporate Author:	ebrary, Inc.
Other Authors:	Fjermestad, Jerry.
Format:	Book
Language:	English
Published:	Armonk, N.Y. ; London : M.E. Sharpe, c2006.
Series:	Advances in management information systems ; v. 3
Subjects:	Customer relations > Management.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10178047

Physical Description:	xiii, 210 p. : ill.
Bibliography:	Includes bibliographical references and index.