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| LEADER |
00960nam a2200205 a 4500 |
| 001 |
1845496 |
| 005 |
20171111234629.0 |
| 008 |
930824t19931993enk ob 001 0 eng|d |
| 020 |
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|a 9783110956788(ebook)
|z 1857390040 (acid-free paper)
|z 9783598243622
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| 040 |
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|a CaPaEBR
|b eng
|e rda
|
| 050 |
1 |
4 |
|a Z674.4
|b .S73 1993eb
|e pn
|
| 100 |
1 |
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|a St. Clair, Guy,
|d 1940-
|
| 245 |
1 |
0 |
|a Customer service in the information environment /
|c Guy St. Clair.
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| 300 |
|
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|a 1 online resource (158 pages)
|
| 504 |
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|a Includes bibliographical references (pages [139]-141) and index.
|
| 505 |
0 |
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|a part I. Customer service: an introduction -- part II. Initial stages -- part III. The players -- part Ivolume Key tools -- part volume Benefits to the customer/user.
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| 650 |
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0 |
|a Information services.
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| 650 |
|
0 |
|a Information services industry
|x Customer services.
|
| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10776867
|
| 952 |
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|a CY-NiOUC
|b 5a045f246c5ad14ac1eded79
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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