Description: CRM unplugged

Main Author:	Bligh, Philip.
Corporate Author:	ebrary, Inc.
Other Authors:	Turk, Douglas.
Format:	Book
Language:	English
Published:	Hoboken, N.J. : Wiley, c2004.
Subjects:	Customer relations > Management. Customer relations > Management
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10114100

Physical Description:	xviii, 205 p. : ill.
Bibliography:	Includes bibliographic references and index.