Insights to performance excellence 2009-2010 : an inside look at the 2009-2010 Baldrige Award criteria /
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| Format: | Book |
| Language: | English |
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| Online Access: | http://site.ebrary.com/lib/ucy/Doc?id=10929633 |
| Item Description: | Includes index. |
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| Physical Description: | 1 online resource (1200 pages) : illustrations |
| ISBN: | 9780873897556(ebook) |