Benchmarking basics looking for a better way /

Main Author: Patterson, James G.
Corporate Author: ebrary, Inc.
Format: Book
Language:English
Published: Menlo Park, Calif. : Crisp Publications, c1996.
Series:A Fifty-Minute series book
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=10058806
Physical Description:ix, 79 p. : ill.
Bibliography:Includes bibliographical references (p. 73-74).