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00979nam a2200217 a 4500 |
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20171111234513.0 |
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041001s2005 ilu s 001 0 eng d |
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|z 0793195195 (6x9 paperback)
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| 040 |
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|a CaPaEBR
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| 050 |
1 |
4 |
|a HF5415.5
|b .G762 2005eb
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| 100 |
1 |
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|a Gross, T. Scott.
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| 245 |
1 |
0 |
|a When customers talk
|b --turn what they tell you into sales /
|c T. Scott Gross and BIGresearch.
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| 260 |
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|a Chicago, IL :
|b Dearborn Trade Pub.,
|c c2005.
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| 300 |
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|a xi, 207 p.
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| 500 |
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|a Includes index.
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| 505 |
0 |
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|a We see tomorrow -- Foreknowledge -- The big idea -- The physical and metaphysical components -- How to listen to your customers -- How customers want to be served -- Engineer the experience -- Retailers and service providers who get it right -- On the horizon.
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| 650 |
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0 |
|a Customer relations.
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| 710 |
2 |
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|a ebrary, Inc.
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| 856 |
4 |
0 |
|u http://site.ebrary.com/lib/ucy/Doc?id=10069582
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| 952 |
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|a CY-NiOUC
|b 5a04547a6c5ad14ac1ec9d81
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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