Cover Image

Implementing digital reference services: setting standards and making it real/

Corporate Author:	Virtual Reference Desk Conference Orlando, Fla.)
Other Authors:	Lankes, R. David
Format:	Book
Language:	English
Published:	London: Facet Publishing, c2003
Subjects:	Electronic reference services (Libraries) > Case studies > United States Electronic reference services (Libraries) > Management > United States Electronic reference services (Libraries) > Evaluation > United States

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