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00865nam a2200217 a 4500 |
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20171111233550.0 |
| 008 |
070522s2002 xu a erc 000 u eng d |
| 020 |
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|a 1567931901
|q pbk.
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| 040 |
|
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|a CY
|b Βιβλιοθήκη Ανοικτού Πανεπιστημίου Κύπρου
|e AACR2
|
| 050 |
|
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|a R727.F684 2002
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| 100 |
1 |
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|a Fottler, Myron D.
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| 245 |
1 |
0 |
|a Achieving service excellence:
|b strategies for healthcare/
|c Myron D. Fottler, Robert C. Ford, Cherrill Heaton
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| 260 |
|
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|a Chicago:
|b Health Administration Press,
|c c2002
|
| 300 |
|
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|a xxiv, 422 p. :
|b ill. ;
|c 23 cm.
|
| 504 |
|
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|a Includes bibliographical references.
|
| 650 |
|
0 |
|a Medical care
|x Customer services
|
| 650 |
|
0 |
|a Patient satisfaction
|
| 700 |
1 |
|
|a Ford, Robert C.
|
| 700 |
1 |
|
|a Heaton, Cherrill P.
|
| 952 |
|
|
|a CY-NiOUC
|b 5a0428346c5ad14ac1e7d9e6
|c 998a
|d 945l
|e R727.F684 2002
|t 1
|x m
|z Books
|
