Business process outsourcing : oh! BPO--structure and chaos, fun and agony /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New Delhi ; Thousand Oaks :
Sage Publications,
c2008.
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| Subjects: | |
| Online Access: | http://www.loc.gov/catdir/toc/ecip0817/2008019789.html |
Table of Contents:
- The BPO industry
- Changing dynamics of the Indian BPO industry
- Managing a BPO
- Working in a BPO
- The future of BPOs
- Points to ponder.