Improving tourism and hospitality services /

Main Author: Laws, Eric, 1945-
Format: Book
Language:English
Published: Cambridge, MA : Cabi Pub., 2004.
Subjects:
LEADER 00649nam a2200205 a 4500
001 1473876
005 20171111233532.0
008 080229s2004 cy a b 001 0 eng d
020 |a 0851999956  |q pbk. 
040 |a DLC 
050 0 0 |a G155.A1  |b L385 2004 
100 1 |a Laws, Eric,  |d 1945- 
245 1 0 |a Improving tourism and hospitality services /  |c Eric Laws. 
260 |a Cambridge, MA :  |b Cabi Pub.,  |c 2004. 
300 |a xviii, 203 p. 
504 |a Includes bibliographical references and index. 
650 0 |a Consumer satisfaction. 
650 0 |a Hospitality industry. 
650 0 |a Tourism. 
952 |a CY-LiCUT  |b 5a01a5296c5ad14ac1e77bb3  |c 945l  |d 998a  |e -  |t 1  |x m  |z Books