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|a Part One Laying the groundwork, Chapter 1 Introduction to helping, Chapter 2 Overview of the helping model, Chapter 3 The helping relationship: values in action, Part Two: The therapeutic dialogue, Chapter 4 Communication: the skills of tuning in and actively listening to clients, Chapter 5 Communicating empathy: working hard at understanding clients, Chapter 6 The art of probing and summarizing, Chapter 7 Helping clients challenge themselves, Chapter 8 Challenging skills and the wisdom to use them well, Chapter 9 Helping difficult clients move forward: reluctance, resistance, and resilience, Part Three: The stages and tasks of the helping model, Chapter 10 Stage 1: help clients tell their stories, Chapter 11 Introduction to stages II and III: decisions, goals and plans, Chapter 12 Stage II: help clients set viable goals, Chapter 13 Stages III: help clints develop strategies and plans to accompish their goals, Part Four: The action arrow: making it all happen, Chapter 14 Getting ther: help clients implement their change programs- "How do i make it all happen?".
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