Cover Image

Customer service : building successful skills for the Twenty-First century /

Main Author:	Lucas, Robert W.
Format:	Book
Language:	English
Published:	Boston : McGraw-Hill, 2005.
Edition:	3rd ed.
Subjects:	Customer services

Similar Items

Customer service : skills and concepts for business /
by: Lucas, Robert W.
Published: (1996)

Customer service : empowerment and entrapment /
Published: (2001)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2006)

Best practices in customer service /
Published: (1999)

Monitoring, measuring, and managing customer service /
by: Goodman, Gary S.
Published: (2000)

Incredible customer service : the final test /
by: Freemantle, David
Published: (1993)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Customer service delivery : research and best practices /
Published: (2006)

Customer friendly : the organizational architecture of service /
by: Ziegenfuss, James T.
Published: (2007)

Customer-driven services management /
by: Balachandran, S., 1932-
Published: (1999)

Gower handbook of customer service /
Published: (1996)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-

Customer service operations : the complete guide /
by: Blanding, Warren.
Published: (1991)

Branded customer service the new competitive edge /
by: Barlow, Janelle, 1943-
Published: (2006)

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill.
Published: (2001)

Award-winning customer service : 101 ways to guarantee great performance /
by: Evenson, Renee, 1951-
Published: (2007)

The ultimate online customer service guide how to connect with your customers to sell more! /
by: Collier, Marsha.
Published: (2011)

The cult of the customer : create an amazing customer experience that turns satisfied customers into customer evangelists /
by: Hyken, Shep
Published: (2009)

Proactive customer service :transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

Customer intimacy: pick your partners, shape your culture, win together/
by: Wiersema, Frederik D.
Published: (1998)

Service innovation : how to go from customer needs to breakthrough services /
by: Bettencourt, Lance A.
Published: (2010)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-

Creating value with customers
Published: (2006)

Great customer connections : simple psychological techniques that guarantee exceptional service /
by: Gallagher, Richard S.
Published: (2006)

Customer loyalty : Marketing techniques to engender loyalty among customers /
by: Blery, Evangelia
Published: (2010)

Creating and sustaining a superior customer service organization : a book about taking care of the people who take care of the customers /
by: Poisant, Jim
Published: (2002)

Practical insights on customer service an African perspective /
by: Chinunda, Emmanuel Danstan.
Published: (2011)

Service-ability create a customer centric culture and gain competitive advantage /
by: Robson, Kevin.
Published: (2013)

Quality from customer needs to customer satisfaction /
by: Bergman, Bo 1943-
Published: (2003)

The extra mile :building profitable customer relations every time /
Published: (1994)

101 ways to improve customer service : training, tools, tips, and techniques /
by: Ukens, Lorraine L.
Published: (2007)

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
by: Thompson, Harvey
Published: (2000)

The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
by: Price, Bill, 1950-
Published: (2008)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Meeting customer needs /
by: Smith, Ian 1953-
Published: (1997)

Service magic : the art of amazing your customers /
by: Zemke, Ron
Published: (2003)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo.
Published: (2010)

The brave new service strategy : aligning customer relationships, market strategies, and business structures /
by: Gutek, Barbara A.
Published: (2000)

The 7 universal laws of customer value :how to win customers & influence markets /
by: Broydrick, Stephen C.
Published: (1996)

Secret service : hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Cannot write session to /tmp/vufind_sessions/sess_9h6dmddkou1mf8mur6ovqe4id1