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00674nam a2200181 a 4500 |
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972588 |
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20171111231438.0 |
| 008 |
050105s2005 mau eng |
| 020 |
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|a 0072938056(alk.paper)
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| 050 |
0 |
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|a HF5415.5
|b .L83 2005
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| 100 |
1 |
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|a Lucas, Robert W.
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| 245 |
1 |
0 |
|a Customer service :
|b building successful skills for the Twenty-First century /
|c Robert W. Lucas.
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| 250 |
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|a 3rd ed.
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| 260 |
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|a Boston :
|b McGraw-Hill,
|c 2005.
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| 300 |
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|a xvi,416 p. :
|b ill.(some col.), col. maps :
|c 26cm.
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| 504 |
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|a Includes bibliographical references and indexes
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| 650 |
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0 |
|a Customer services
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| 952 |
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|a GRHeTEI
|b 59ccc6926c5ad13446084d1d
|c 998a
|d 945l
|e HF5415.5 L83 2005
|t 1
|x m
|z Books
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