Customer service : building successful skills for the Twenty-First century /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill,
2005.
|
| Edition: | 3rd ed. |
| Subjects: |
| Physical Description: | xvi,416 p. : ill.(some col.), col. maps : 26cm. |
|---|---|
| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 0072938056(alk.paper) |