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970515s gr gr 00010 eng d |
| 020 |
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|a 0814403727
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| 050 |
1 |
4 |
|a HF5415.5
|b .B737 1997
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| 082 |
0 |
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|2 21
|a 658.8/12
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| 100 |
1 |
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|a Brennan, Charles D.
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| 245 |
1 |
0 |
|a Proactive customer service :transforming your customer service department into a profit center /
|c Charles D. Brennan, Jr.
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| 260 |
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|a New York :
|b AMACOM ,
|c c1997 .
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| 300 |
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|a ix, 212 p. :
|b ill. ;
|c 24 cm.
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| 500 |
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|a Includes index.
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| 650 |
1 |
0 |
|a Customer services
|x Management
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| 952 |
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|a GR-AtTEI
|b 59cc7d3a6c5ad13446fcedff
|c 998a
|d 945l
|e -
|t 1
|x m
|z Books
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