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Proactive customer service :transforming your customer service department into a profit center /

Main Author: Brennan, Charles D.
Format: Book
Language:English
Published: New York : AMACOM , c1997 .
Subjects:
Customer services > Management
Item Description:Includes index.
Physical Description:ix, 212 p. : ill. ; 24 cm.
ISBN:0814403727

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