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110802s2007 nyua b 001 0 eng d |
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|a 9780230604063
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4 |
|2 22
|a 658.8343
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| 100 |
1 |
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|a Fornell, Claes
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| 245 |
1 |
4 |
|a The satisfied customer :
|b winners and losers in the battle for buyer preference /
|c Claes Fornell
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| 260 |
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|a New York :
|b Palgrave Macmillan,
|c 2007
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| 300 |
|
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|a viii, 247 p. :
|b ill. ;
|c 25 cm
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| 504 |
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|a Includes bibliographical references (p. [231]-237) and index
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| 505 |
0 |
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|a List of figures and tables --
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| 650 |
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0 |
|a Consumer satisfaction
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| 650 |
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0 |
|a Consumers' preferences
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| 650 |
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0 |
|a Customer relations
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| 952 |
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|a GR-ThIHU
|b 59cc1e586c5ad13446f82251
|c 998a
|d 945l
|e 658.8343 FOR
|t 1
|x m
|z Books
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