Fundamentals of customer-focused management : competing through service /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Westport, Conn. :
Praeger,
2003.
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| Subjects: |
| Physical Description: | xx, 216 p. : ill. ; 25 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 156720564X (alk. paper) |