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00858nam a2200229 a 4500 |
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492007 |
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20171111225919.0 |
| 008 |
950914s1996 maua b 001 0 eng |
| 020 |
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|a 0875844480
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| 050 |
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|a HF5415.5
|b .R438 1996
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| 082 |
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|2 20
|a 658.4
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| 100 |
1 |
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|a Reichheld, Frederick F.
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| 245 |
1 |
4 |
|a The loyalty effect :
|b the hidden force behind growth, profits, and lasting value /
|c Frederick F. Reichheld with Thomas Teal.
|
| 260 |
1 |
4 |
|a Boston, Mass. :
|b Harvard Business School Press,
|c c1996.
|
| 300 |
1 |
4 |
|a xii, 323 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
1 |
4 |
|a Includes bibliographical references (p. 311-314) and index.
|
| 650 |
1 |
4 |
|a Customer relations
|
| 650 |
1 |
4 |
|a Consumer satisfaction
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| 650 |
1 |
4 |
|a Job satisfaction
|
| 650 |
1 |
4 |
|a Labor productivity
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| 700 |
1 |
4 |
|a Teal, Thomas,
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| 952 |
|
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|a GrThPMO
|b 59afdb7b6c5ad17d7e59d968
|c 952a
|d 9528
|e HF5415.5.R438 1996
|t 7
|x m
|z Books
|
