Oakland, J. S. (2003). Total quality management: Text with cases (3rd ed.). Oxford: Butterworth-Heinemann.
Chicago Style CitationOakland, John S. Total Quality Management: Text With Cases. 3rd ed. Oxford: Butterworth-Heinemann, 2003.
MLA CitationOakland, John S. Total Quality Management: Text With Cases. 3rd ed. Oxford: Butterworth-Heinemann, 2003.
Warning: These citations may not always be 100% accurate.