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| LEADER |
01096nam a2200253 a 4500 |
| 001 |
1993743 |
| 005 |
20171111235934.0 |
| 008 |
100118s2004 xu da erci 001 u eng d |
| 020 |
|
|
|a 1567932282
|q pbk.
|
| 020 |
|
|
|a 9781567932287
|q pbk.
|
| 040 |
|
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|a CY
|b Βιβλιοθήκη Ανοικτού Πανεπιστημίου Κύπρου
|e AACR2
|
| 050 |
|
|
|a R727.3.M385 2004
|
| 100 |
1 |
|
|a Mayer, Thom A.
|
| 245 |
1 |
0 |
|a Leadership for great customer service:
|b satisfied patients, satisfied employees/
|c Thom Mayer, Robert J. Cates
|
| 260 |
1 |
0 |
|a Chicago, Illinois:
|b Health Administration Press,
|c c2004
|
| 300 |
1 |
0 |
|a xxi, 120 p. :
|b ill. ;
|c 23 cm.
|
| 490 |
0 |
0 |
|a ACHE management series (Health Administration Press)
|
| 504 |
0 |
0 |
|a Includes bibliographical references (p. 115-117).
|
| 650 |
0 |
0 |
|a Patient satisfaction
|
| 650 |
0 |
0 |
|a Medical personnel and patient
|
| 650 |
0 |
0 |
|a Medical care
|x Quality control
|
| 700 |
1 |
0 |
|a Cates, Robert J.
|
| 952 |
|
|
|a GrThPMO
|b 59b004876c5ad17d7e5a8ff2
|c 952a
|d 9528
|e R727.3.M385 2004
|t 7
|x m
|z Books
|
| 952 |
|
|
|a CY-NiOUC
|b 5a0428a86c5ad14ac1e7e52b
|c 998a
|d 945l
|e R727.3.M385 2004
|t 1
|x m
|z Books
|
