Goetsch, D. L., & Davis, S. (2006). Quality management: Introduction to total quality management for production, processing, and services (5th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.
Chicago Style CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 5th ed. Upper Saddle River, NJ: Pearson Prentice Hall, 2006.
MLA CitationGoetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 5th ed. Upper Saddle River, NJ: Pearson Prentice Hall, 2006.
Warning: These citations may not always be 100% accurate.