APA Citation

Roberts-Phelps, G. (2003). Customer relationship management: How to turn a good business into a great one! London: Thorogood.

Chicago Style Citation

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business Into a Great One! London: Thorogood, 2003.

MLA Citation

Roberts-Phelps, Graham. Customer Relationship Management: How to Turn a Good Business Into a Great One! London: Thorogood, 2003.

Warning: These citations may not always be 100% accurate.