Leading libraries : how to create a service culture /

Main Author: VanDuinkerken, Wyoma, (Author)
Other Authors: Kaspar, Wendi Arant,
Format: Book
Language:English
Subjects:
Online Access:http://site.ebrary.com/lib/ucy/Doc?id=11066807
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050 1 4 |a Z711  |b .V363 2015eb  |e pn 
100 1 |a VanDuinkerken, Wyoma,  |e author. 
245 1 0 |a Leading libraries :  |b how to create a service culture /  |c Wyoma vanDuinkerken and Wendi Arant Kasper. 
300 |a 1 online resource (186 pages) :  |b illustrations 
504 |a Includes bibliographical references and index. 
505 0 |a Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. 
650 0 |a Public services (Libraries) 
650 0 |a Library personnel management. 
650 0 |a Leadership. 
700 1 |a Kaspar, Wendi Arant, 
856 4 0 |u http://site.ebrary.com/lib/ucy/Doc?id=11066807 
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