Description: Secret service

Main Author:	DiJulius, John R., 1964-
Corporate Author:	ebrary, Inc.
Format:	Book
Language:	English
Published:	New York : AMACOM, c2003.
Subjects:	Customer services. Consumer satisfaction.
Online Access:	http://site.ebrary.com/lib/ucy/Doc?id=10120180

Item Description:	Includes index.
Physical Description:	xix, 172 p. : ill.