APA Citation

Schmitt, B. (2003). Customer experience management: A revolutionary approach to connecting with your customers. New York: Wiley.

Chicago Style Citation

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting With Your Customers. New York: Wiley, 2003.

MLA Citation

Schmitt, Bernd. Customer Experience Management: A Revolutionary Approach to Connecting With Your Customers. New York: Wiley, 2003.

Warning: These citations may not always be 100% accurate.