Similar Items

• Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
• Discovering the soul of service : the nine drivers of sustainable business success /
  by: Berry, Leonard L., 1942-
  Published: (1999)
• Customer service : empowerment and entrapment /
  Published: (2001)
• The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs /
  by: Price, Bill, 1950-
  Published: (2008)
• Performance Research Associates' Delivering knock your socks off service.
  Published: (2003)