Berry, L. L., Bennett, D. R., & Brown, C. W. (1989). Service quality: A profit strategy for financial institutions. Homewood, Ill.: Business One Irwin.
Chicago Style CitationBerry, Leonard L., David R. Bennett, and Carter W. Brown. Service Quality: A Profit Strategy for Financial Institutions. Homewood, Ill.: Business One Irwin, 1989.
MLA CitationBerry, Leonard L., David R. Bennett, and Carter W. Brown. Service Quality: A Profit Strategy for Financial Institutions. Homewood, Ill.: Business One Irwin, 1989.
Warning: These citations may not always be 100% accurate.