Cover Image

Customer satisfaction measurement and management: using the voice of the customer/

Main Author:	Naumann, Earl, 1946-
Other Authors:	Giel, Kathleen,
Format:	Book
Language:	English
Published:	Milwaukee, Wisconsin: ASQ Quality Press, c1995
Subjects:	Consumer satisfaction > Evaluation Customer services > Management

Similar Items

Measuring customer satisfaction/
by: Gerson, Richard F.
Published: (1993)

Measuring customer satisfaction
by: Gerson, Richard F.
Published: (1993)

Measuring customer satisfaction /
by: Gerson, Richard F.
Published: (1993)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.,

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system /
by: Johnson, Michael D.
Published: (2000)

Satisfaction : a behavioral perspective on the consumer /
by: Oliver, Richard L.
Published: (2010)

The 7 universal laws of customer value :how to win customers & influence markets /
by: Broydrick, Stephen C.
Published: (1996)

Researching customer satisfaction & loyalty : how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

Beyond customer satisfaction to customer loyalty :the key to greater profitability /
by: Bhote, Keki R. 1925-
Published: (1996)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-

Customer satisfaction practical tools for building important relationships /
by: Decker, Dru Scott, 1942-
Published: (2000)

Customer satisfaction practical tools for building important relationships /
by: Scott, Dru.
Published: (2000)

Customer relationship management /
by: Sugandhi, R. K.
Published: (2008)

Customer satisfaction measurement for ISO 9000: 2000 /
by: Hill, Nigel.
Published: (2002)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-

AMA handbook for customer satisfaction /
by: Dutka, Alan F.
Published: (1994)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Published: (2008)

Measuring customer satisfaction: survey design, use, and statistical analysis methods/
by: Hayes, Bob E., 1963-
Published: (1998)

AMA handbook for customer satisfaction: research, planning, and implementation/
by: Dutka, Alan
Published: (1994)

Getting it right! :creating customer value for market leadership /
by: Weinzimer, Philip
Published: (1998)

What's the secret? to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn.

Know your customer :new approaches to customer value and satisfaction /
by: Woodruff, Robert B.
Published: (1996)

Relationship marketing for competitive advantage :winning and keeping customers /
Published: (1995)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo.
Published: (2010)

Researching customer satisfaction & loyalty how to find out what people really think /
by: Szwarc, Paul.
Published: (2005)

Monitoring, measuring, and managing customer service /
by: Goodman, Gary S.
Published: (2000)

The customer is key : gaining an unbeatable advantage through customer satisfaction /
by: Lele, Milind M.
Published: (1987)

Remarkable customer service..and disservice : case studies and discussions to increase your customer's delight /
by: Morgan, Rebecca L.
Published: (2009)

Handbook of customer satisfaction and loyalty measurement/
by: Hill, Nigel, 1952-
Published: (2000)

Measuring customer satisfaction :survey design, use, and statistical analysis methods /
by: Hayes, Bob E. 1963-
Published: (1998)

What customers value most :how to achieve business transformation by focusing on processes that touch your customers :satisfied customers, increased revenue, improved profitability /
by: Brown, Stanley A. 1946-
Published: (1995)

The satisfied customer : winners and losers in the battle for buyer preference /
by: Fornell, Claes
Published: (2007)

Customer-focused marketing: actions for delivering greater internal and external customer satisfaction/
by: Chaston, Ian
Published: (1993)

Turning lost customers into gold : --and the art of achieving zero defections /
by: Cannie, Joan Koob.
Published: (1994)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis.
Published: (2002)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

Keeping customers /
Published: (1993)

Cannot write session to /tmp/vufind_sessions/sess_96a3vksnnhkm25t67mu29rpta0