Description: Customer relationship management /

Main Author:	Sugandhi, R. K.
Format:	Book
Language:	English
Published:	New Delhi : New Age International, c2008.
Subjects:	Customer relations > Management. Consumer satisfaction.

Physical Description:	ix, 293 p. : ill. ; 25 cm.
Bibliography:	Includes bibliographical references (p. 289) and index.
ISBN:	9788122423938