Description: Customer service :

Other Authors:	Grugulis, Irena., Willmott, Hugh.
Format:	Book
Language:	English
Published:	Basingstoke : Palgrave, 2001.
Subjects:	Customer services. Customer services > Management.

Physical Description:	xi, 215 p. ; 24 cm.
Bibliography:	Includes bibliographical references and indexes.
ISBN:	0333946073